Ensuring PCI Compliance in Modern CRM Systems: Best Practices for Data Security

Abstract

The Payment Card Industry Data Security Standard (PCI DSS) is crucial for organizations that handle payment card information, especially in the context of Customer Relationship Management (CRM) systems. As businesses increasingly rely on CRM software to manage customer interactions, ensuring PCI compliance becomes paramount. This paper explores the best practices for achieving and maintaining PCI compliance within modern CRM systems. By analyzing the key components of PCI DSS, the paper discusses the risks associated with non-compliance, the role of data encryption, access control measures, regular audits, and employee training. Ultimately, this research aims to provide a comprehensive guide for organizations seeking to enhance data security while utilizing CRM platforms.